What should an inspector do if the EIS returns a message "No Match"?

What should an inspector do if the EIS returns a message "No Match"?

• A. Abort the test and inform the customer to contact DVM to correct the discrepancy.
• B. Continue the test.
• C. Re-run the test without changes.
• D. Notify the customer to try again later.

Answer: (A)

When the EIS cannot verify the vehicle against DMV records, you must stop the test. A "No Match" means the system can’t confirm you’re testing the correct vehicle, so proceeding would produce invalid or noncompliant results. The proper course is to abort the test and tell the customer that the discrepancy needs to be resolved with DMV (DVM) before testing can continue. This preserves accuracy, traceability, and compliance of the certification. Once the DMV data issue is corrected, the test can be started again with the right vehicle information. Continuing, re-running without addressing the mismatch, or telling the customer to try again later would risk generating an invalid record.

When the EIS cannot verify the vehicle against DMV records, you must stop the test. A "No Match" means the system can’t confirm you’re testing the correct vehicle, so proceeding would produce invalid or noncompliant results. The proper course is to abort the test and tell the customer that the discrepancy needs to be resolved with DMV (DVM) before testing can continue. This preserves accuracy, traceability, and compliance of the certification. Once the DMV data issue is corrected, the test can be started again with the right vehicle information. Continuing, re-running without addressing the mismatch, or telling the customer to try again later would risk generating an invalid record.